Please note that many agencies and departments have formal complaints and appeals processes. I cannot intervene or help until all these channels have been exhausted. When all these processes have been completed, I can support an enquiry or complaint to the relevant department.
My office seeks to respond to urgent queries as soon as possible. For non-urgent enquiries, please expect to wait up to 28 days for a full response.
My team is available to review your situation and see what I can do to assist your matter.
Please include any relevant information and documentation as well as your National Insurance number if your case involves benefit payments or your state pension when contacting my office.
